Junttan Portal
Warranty claim at holidays

7.7.2025-31.7.2025
During this time contact Spare Parts portal or parts@junttan.com regarding your warranty issues

  1. Junttan Portal
  2. Warranty claims

Warranty claim

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N/A

Enter here a short title for the issue.

Detailed description of symptom in equipment, diagnosed issue, completed repairs, changed components, etc.

Drag and drop files, paste screenshots, or browse

Any attachments will help in resolving the warranty claim. Photos, service reports, videos, receipts, invoices, etc.

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